Other Considerations

HARDWARE AND SOFTWARE

The hardware required is usually supplied as part of the service. An external modem is provided and, in the case of wired services, a splitter (.lter) to provide the additional channel for broadband on the existing line. Depending on your location, a wireless modem or small antenna might be required to access wireless broadband.

You probably already have the software you need, such as an email program and web browser. Anything else you need for specific purposes you can download from the Internet. The service providers' websites provide links to most of the important software resources online.

In addition to anti-virus software, a program called a firewall is also recommended. This provides a barrier between your PC and the Internet to stop unwanted intrusion. The service provider will either provide a firewall or be able to recommend a specific one. Don't forget to ask!

TECHNICAL SUPPORT

Follow-up support is provided by email and by phone. Depending on the particular broadband service, the call charge is provided at either premium or lo-call rates, or free of charge. This can be an important consideration if you expect to need assistance from time to time. For business users, support is provided according to the service-level agreement that applies.

DOWNLOAD LIMITS

To discourage misuse, providers impose limits on the volume of data that can be downloaded during a particular period, usually monthly. Although generous for most people, it's best to check what this limit (cap) is if you intend downloading large .les regularly. A charge is usually imposed when limits have been exceeded.

CONTRACT

Because of the setup costs involved for them, service providers often require you to commit for a minimum period, usually six or twelve months.