Objectives and Projects
The IT Department's projects are guided by several department-wide objectives, which are as follows:
- To raise the profile of the IT department internally and externally.
- To improve the working environment for IT staff.
- To continually improve department documentation and standards.
- To formalise the training needs of staff through the preparation of a staff development programme.
- To provide mentoring and support to IT staff, in order to transfer knowledge on new technologies and methods.
- To hold staff information meetings at agreed intervals to exchange information on developments, staff matters and progress within the department.
- To take initiatives, such as the holding of open days, to foster the role and responsibilities of the IT Department and show how it can support the needs of other departments.
- To manage the department's financial allocation and budgetary processes in line with good business practice.
- To implement a customer charter.
The IT Department is currently running over 60 projects. Many of these projects relate to the following areas:
- A new and dynamic public web site
- Scanning and document management
- New planning contribution system
- National Planning System (iPlan)
- HOME system
- Broadband proposal for DCMNR
- Upgrade member access and equipment
- Member Extranet
- Pay-by-Weight
- Upgrade of WAN
- County-side phone strategy
- County Hall Development
- Fire Service system upgrade
- Representation and complaints system
- KPI system
- Consolidated Debtors
- Evaluation of contact centre
- Burial grounds system
- Version 2, Property Interest Register
- Pay sheet system for area offices
- Commercial water metering
- GIS browser
- Version 2, intranet
- Trans-Frontier Shipment System
In the course of its work, the IT Department has contact with many organisations and individuals, both within Cork County Council and externally. Key internal contacts include the following:
- Councillors and public representatives
- Planning
- Housing and Sanitary services
- Finance
- Division and Area Offices
- Personnel
- Corporate Affairs
- Library
- Franchise
- Law Department
- County Architect's Department
- Infrastructure and Development
The key external contacts of the IT Department include the following:
- Public and suppliers
- Banks
- Unions
- The Local Government Computer Services Board (LGCSB)
- Department of Environment and Local Government
- Department of Finance
- South Western Regional Authority (SWRA)
- Cork City Council
- Kerry County Council
- South Tipperary County Council
