Published
Sun, 16/02/2020 - 18:13
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Map of affected area
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Click here for an detailed map of the affected areas

Following consultation with the Health Service Executive, Irish Water and Cork County Council have issued a Boil Water Notice for the area supplied by the Whitegate Regional Public Water Supply. A population of approximately 6,500 as well as businesses are affected.

The Boil Water Notice has been put in place to protect public health due to an issue with the filtration process resulting from burst pipework on the site of Kilva Water Treatment Plant. 

Irish Water and Cork County Council are working to resolve this situation as soon as possible.

In the meantime, all customers of this supply are advised to boil water before use until further notice.

The areas affected can be seen on this map.

Neil Smyth, Irish Water Operations Lead said, “We wish to apologise to the homes and businesses impacted by this Boil Water Notice. There have been previous water quality issues on this supply and we acknowledge the significant inconvenience this causes. We would like to assure the public that we are working to re-instate all stages of the treatment process and to resolve the problem as quickly as possible. Our priority is the provision of safe, clean drinking water and protecting public health."

Water must be boiled for:

  • Drinking
  • Drinks made with water
  • Preparation of salads and similar foods, which are not cooked prior to eating
  • Brushing of teeth
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads)
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Additional information and advice is available at Boil Water Notices or by calling Irish Water’s 24-hour customer care line at 1850 278 278. Updates are available at Water Supply Updates