Cork County Council is pleased to provide each tenant with a copy Tenant's Handbook.  This provides the opportunity to introduce tenants to the wide range of services available to them.

The handbook is also intended to clarify the responsibilities, both of Cork County Council as the landlord, and you as the tenant.  The handbook is intended as a guide and does not go into detail about every aspect of the services available.

Permission for Works including but not confined to Satellite Dishes/ T.V. Aerials 
Any alterations to the house, including the installation of a satellite dish must have the prior written approval of the Council and may in certain instances require planning permission. The tenant is responsible for the cost of repair for any damage caused to roof tiles due to the installation of a satellite dish or television aerial.
 

The tenant shall ensure, that any project/works/construction/maintenance/ repairs to the dwelling which arise in accordance with the Tenant’s responsibilities under the Letting Agreement, or otherwise, and which are carried out by the Tenant personally, or by a Third Party/Contractor, are carried out in accordance with the requirements of the Safety, Health and Welfare at Work (Construction) Regulations 2013 

You should make yourself familiar with the contents of your letting agreement, particularly Schedule 1.

 

Internal Repairs:
The tenant is responsible for repairs which include

  • Internal door locks, hinges and handles
  • Internal plaster cracks 
  • Repairs to kitchen units, cupboards, wardrobes including their handles, doors, locks and hinges not caused by fair wear and tear
  • Cleaning of the chimney which should be undertaken at a minimum once a year 
  • Damage to the house, fire grates and backs and all internal decoration, draught excluders including all glazing, sanitary ware, external boundary fencing and downpipes
  • Repairs arising from condensation damage 
  • Internal woodwork such as floors, doors, doorframes, windows, skirting, architraves, window boards
  • Wall and floor tiles, floor coverings and vent covers

 

Windows and Doors: 
Windows should be opened at regular intervals to allow for ventilation and circulation of air.  The tenant is responsible for repairs to windows and doors which include

  • Damage to windows and doors, which is not due to fair wear and tear 
  • Draught proofing 
  • If any of your windowpanes should be broken, you are responsible for replacing them.
  • External and internal door locks, hinges and handles
  • Replacement of broken glass, internal tiles on window sills and boards, letter boxes, window stays, catches and restrictors, painting or treated timber work on windows and external doors ( at least once every two years), all internal decoration including painting and any damage to the fixtures and fittings of the house
  • Control of condensation

Where such damage is made good by Cork County Council, the tenant will be liable for the cost and will reimburse the Council immediately. 

 

Plumbing:
The tenant is responsible for

  • Cleaning of gully traps and replacement of trap cover.
  • Internal waste pipes, toilet bowls, cisterns and toilet seat replacement 
  • Replacement of wash hand basins, stopper and chain for baths and sinks 
  • Venting air locks in the central heating system.
  • Clearing a blocked house drain where a dwelling is served by a single drain and the apportioned cost of clearing a combined drain.  

Please note that the flushing of non-bio degradable material (i.e. wipes and nappies etc.) down the toilets and drains of your premises is strictly prohibited.  Any problems that are associated with flushing a non-biodegradable material will result in the tenant being charged with the call out charge and repair of same.

 

External works:
The tenant is responsible for: 

•    Maintenance and upkeep of footpaths, gardens and hedges 
•    Repairs to, or replacement of, fences and garden boundary walls erected by the Council and/or by the Tenant 
•    Repairs to, or replacement of, and re-erection of front gates or side gates or doors leading to garden area
•    Maintenance of fuel sheds or outhouses where provided 
•    Repair of damage to external wall finishes

 

Electrical 
The tenant is responsible for:  the replacement of light bulbs, fuses, light tubes, lamp-shades and worn plugs, burglar alarm systems and replacement of batteries in battery operated smoke detectors.

Main fuses are the responsibility of the ESB. You should not interfere with mains fuses or electrical fittings ie sockets, switches, ceiling roses or electric storage heaters without the written consent of the Council. You will be responsible for any repairs arising from interference with an electrical installation.

The tenant is responsible for provision and maintenance of adequate fire detection equipment.

The tenant is to ensure that a qualified and competent electrical contractor carries out all household electrical installations and authorised repairs.  

The tenant is responsible for solid fuel, gas and other heating/cooking appliances installed by the tenant, the grate in all fireplaces, damage to heaters through improper use, repair and replacement of fireplace or hearth tiles and the annual maintenance of all appliances they have installed themselves.

 

The Council shall ensure that any project/works/construction/maintenance/repairs to the dwelling, which arise in accordance with its responsibilities under the Letting Agreement, and performed upon its discretion, are carried out in accordance with the requirements of the Safety, Health and Welfare at Work (Construction) Regulations 2013

The Council is generally responsible for the repair and maintenance of the items affecting the structure of our properties such as those listed below when it is as a result of normal wear and tear. Please note this list is non-exhaustive.

 

Structure of the Dwelling:

  • Roofs (including tiles/slates, ridge cappings and barges)
  • External portion of chimney & cappings, fascia and soffits
  • External walls and ceilings of dwelling (including plastering, rendering & blockwork/brickwork), window frames and sashes which are in need of replacement
  • External doors & door frames excluding door handles, locks and letterboxes
  • Serious internal dampness due to issues with the fabric of the dwelling and not by inappropriate use of the building e.g. blocking vents or drying clothes indoors with no ventilation, etc
  • Repair and maintenance of gutters and downpipes

 

Electrical Repairs:

  • Electrical wiring 
  • Repairs to sockets, light switches, showers (other than showers installed by the tenant), fuse boards

 

Plumbing Repairs:

  • Water storage tanks 
  • Repairs of stopcocks, back boilers and hot water cylinders 
  • Taps 
  • External waste pipes and drains
  • Toilet bowls and cisterns, cracked or leaking ‘through normal wear and tear’

 

Cooking and Heating Appliances:

  • Repair and/or replacement of immersion heaters

Cork County Council takes responsibility for the repair and maintenance of items affecting the structure of our properties and tenants are responsible for other issues, including any and all alterations and additions carried out to the property by themselves. If there are repairs that need to be carried out to your home, you should first check whether it is your responsibility to carry out the repair. The tenant shall be charged for any unnecessary call-outs for inspection of items that are actually the tenant’s responsibility. If the particular item is the Council’s responsibility you should report it to the Council. We will attend to your request as soon as possible. 

Further information available in the Tenant's Handbook

Contact Us:
South Cork
, Housing Dept, Cork County Council, Floor 4, County Hall, Cork  Tel 021 4285302
North Cork, Housing Dept, Council Offices, Annabella, Mallow, Co. Cork Tel  022 30469
West Cork, Housing Dept, Cork County Council, Kent Street, Clonakilty, Co. Cork  Tel 023 8863728 

Do not make any alterations without getting written permission from Cork County Council. 

If approval is granted, you must ensure that any project/works/construction/maintenance/ repairs which are carried out by the Tenant personally, or by a Third Party/Contractor, are carried out in accordance with the requirements of the Safety, Health and Welfare at Work (Construction) Regulations 2013. 

Further information available in the Tenant's Handbook

 

Contact Us:
South Cork
, Housing Dept, Cork County Council, Floor 4, County Hall, Cork  Tel 021 4285302
North Cork, Housing Dept, Council Offices, Annabella, Mallow, Co. Cork Tel  022 30469
West Cork, Housing Dept, Cork County Council, Kent Street, Clonakilty, Co. Cork  Tel 023 8863728 

The Disabled Persons Grant for people with a disability is available to assist in the carrying out of works which are reasonably necessary for the purposes of rendering a house more suitable for the accommodation of a person with a disability who has an enduring physical, sensory, mental health or intellectual impairment.

The types of works allowable under the scheme include the provision of access ramps, downstairs toilet facilities, stair-lifts, accessible showers, adaptations to facilitate wheelchair access, and any other works which are reasonably necessary for the purposes of rendering a house more suitable for the accommodation of a person with a disability. 

 

Divisional Operations South Cork, Housing Dept, Cork County Council, Floor 4, County Hall, Cork
Tel 021 4285501, 4285215, 4285332, 4285327, 4285265 or use our  Online Enquiry Form

Divisional Operations North Cork, Housing Dept, Council Offices, Annabella, Mallow, Co. Cork.
Tel 022 21123 or use our Online Enquiry Form

Divisional Operations West Cork, Housing Dept, Cork County Council, Kent Street, Clonakilty, Co. Cork 
Tel 023 8833328 or use our Online Enquiry Form

Cork County Council owns and manages over 7500 properties throughout the county. These houses may be located in estates of different sizes in towns and villages or once-off in rural areas. Cork County Council has a duty of care to ensure that residents can live in peace.
 
Estate Management is primarily about making Local Authority estates better places to live in. There are Area Officers dealing with Estate Management, Anti-Social Behaviour and tenancy enforcement, who each operate in a designated area of the county, and carry out a range of services such as:

  • Advise Tenants on all details of their tenancy and Estate Management, such as the development of Residents Associations
  • Assist in problems that occur in estates
  • Investigate complaints of Anti-Social Behaviour & breach of tenancy

More details can be found in Cork County Council's Anti-Social Behaviour Strategy

 

Divisional Operations South Cork, Housing Dept, Cork County Council, Floor 4, County Hall, Cork
Tel 021 4285501, 4285215, 4285332, 4285327, 4285265 or use our  Online Enquiry Form

Divisional Operations North Cork, Housing Dept, Council Offices, Annabella, Mallow, Co. Cork.
Tel 022 21123 or use our Online Enquiry Form

Divisional Operations West Cork, Housing Dept, Cork County Council, Kent Street, Clonakilty, Co. Cork 
Tel 023 8833328 or use our Online Enquiry Form

 

When a Residents Association is set up the following needs to be in place to obtain Council support:  A general meeting held where all households are invited to attend; Nominations/Volunteers for the committee (This can be done at the meeting).

When the committee is in place the following officers need to be elected. It can be easier this way as people might not be inclined to let their name to go forward for specific positions in a public forum:

  • Chairperson; 
  • Hon Secretary; 
  • Treasurer.  

While an Assistant Secretary can be done without, you should have 2 people handling money : Assistant Treasurer; Trustees.

 You will also need:

  • Bank account opened in the name of the Association. Two of three nominated committee members should be available sign cheques or make withdrawals
  • Contact made with agencies that can help eg: Community Garda, SECAD, Foiroige, and HSE Community Worker
  • Action plan for the first year
  • The Committee can apply for funding and for Public Liability Insurance

The amount of rent paid by Council tenants is determined by Cork County Council’s Differential Rent Scheme. Rents are calculated based on total household income in a manner that ensures that the amount you are charged is reasonable and does not lead to undue financial difficulties.  It is a breach of your tenancy not to notify the Council of total household income or of any change of circumstances.

 

From Spring 2018, all Cork County Council dwellings, including those previously let by the Town Councils, have come under the scope of one uniform Scheme. This has standardised the multiple schemes previously in operation.  
 

Further details on Calculation of Rent.

Rent Section, Housing Dept, Cork County Council, Kent Street, Clonakilty, Co. Cork 
Tel 023 8833328 or use our Online Enquiry Form

 

Tenants of the Council, including tenants of dwellings provided under the Social Housing Leasing Initiative, RAS, HAP, or by AHB’s may apply for consideration for a transfer to other dwellings, under the following circumstances:

  • Overcrowding
  • Where older persons and other households wish to move to smaller accommodation (downsizing)
  • Medical or compassionate reasons
  • On grounds of being a victim of Anti-Social Behaviour if proved where the Council’s Estate Management Unit and An Garda Siochana support the transfer application
  • Other exceptional circumstances
  • To facilitate the incremental purchase, where the Council has consented to such a purchase

 

Will Cork County Council always agree to a transfer request?

The Council will facilitate a transfer request if deemed valid and necessary. All transfer requests are dependent on your existing property being in a suitable condition for immediate re-letting and free from any arrears with a satisfactory record of regular payments.


Notwithstanding the above, tenants seeking a transfer must fulfil the following requirements to the satisfaction of the housing authority.

  • Hold tenancy in their present dwelling, for a period of at least two years
  • Clear rent account – any transfer will take account of rent arrears but allowances may be made where an agreement is in place, and being adhered to by the tenant to address any such arrears over an agreed period of time
  • Have kept their dwelling in satisfactory condition, subject to inspection
  • Have complied with the conditions of their Tenancy Agreement and no have no record of Anti-Social Behaviour

 

Priority may be given to a household in receipt of social housing support where the property occupied is no longer available to them through no fault/act of their own, either because the house is not owned by the Council or because the house is no longer available for occupation as a social housing support i.e. rental accommodation availability arrangements, long-term leasing initiatives etc.


Mutual transfer applicants, including transfers between tenants of different housing authorities, voluntary housing developments, leased units etc. shall be considered on their merits.


Applicants who were transferred to RAS prior to the introduction of the Social Housing Assessment Regulations 2011, on the 01 April 2011, will be considered for Social Housing as “transfer applicants”. Such transfer applicants will be given credit for their time on the housing waiting list from the date of their approved housing application. Allocations shall be made to such tenants in accordance with the Order of Priorities as set out in Cork County Council’s Allocation Scheme.  


The Refusal Policy, as per Cork County Council’s Allocation Scheme, will also apply to applicants for a Transfer. 
In the case of emergency or exceptional medical/compassionate grounds, the Council may forgo any or all of the above conditions in granting a transfer of tenancy.


Where a tenant is granted a transfer, the tenants involved must accept their new dwellings in its existing condition.  The existing property must be returned to Cork County Council in an acceptable condition and no rubbish or waste materials must be left behind.

 

Divisional Operations South Cork, Housing Dept, Cork County Council, Floor 4, County Hall, Cork
Tel 021 4285501, 4285215, 4285332, 4285327, 4285265 or use our  Online Enquiry Form

Divisional Operations North Cork, Housing Dept, Council Offices, Annabella, Mallow, Co. Cork.
Tel 022 21123 or use our Online Enquiry Form

Divisional Operations West Cork, Housing Dept, Cork County Council, Kent Street, Clonakilty, Co. Cork 
Tel 023 8833328 or use our Online Enquiry Form

 

The Tenant (Incremental) Purchase Scheme was introduced in January 2017 and replaced all previous Tenant Purchase Schemes.
You must be the tenant of a Local Authority property available for sale and be in receipt of social housing support for a minimum period of 1 year with a minimum reckonable income (income from all sources) of €15,000.


Under the Scheme, a tenant of Cork County Council pays the authority a discounted price related to his or her income in order to purchase the house. On completion of the sale, the authority places an Incremental Purchase Charge on the house of the proportion of its value equal to the discount.

If you earn between €15,000 - €20,000  60% Discount Charged Period 30 years
If you earn between €20,001 - €29,999  50% Discount Charged Period 25 years
If you earn €30,000+  40% Discount Charged Period 20 years

 

The Incremental Purchase Charge will reduce to zero over the charged period in annual incremental releases of 2% provided that the purchaser complies with the terms and conditions of the transfer order.


 

Contact us: Housing Dept, Cork County Council, Floor 4, County Hall, Cork.
Tel 021 4285351  Email: TPS2016@corkcoco.ie or use our Online  Enquiry Form