Cork County Council has appointed an Access Officer in accordance with section 26(2) of the Disability Act 2005. The Access Officer is responsible for providing or arranging for, and co-ordinating assistance and guidance, to persons with disabilities accessing services provided by Cork County Council.


Please contact us if you have any accessibility questions:

 

Ms. Siobhan Morgan
Access Officer
Corporate Services
Floor 14, County Hall
Cork
 
email: siobhan.morgan@corkcoco.ie

Phone: 021-4285133
 

 

Customer Service

 

Cork County Council strives to achieve excellence in Customer Service. Our objective is to foster a culture of excellence in delivering customer services through the following strategies:

 

  • Make it clear to all our Customers what level of service you should expect from Cork County Council and our staff
  • Use the resources we have effectively, to deliver the best standard of services we can, based on your needs and expectations
  • Let our Customers know that we are consistent in maintaining high standards by actively seeking customer feedback and reviewing our performance against recognised standards
  • Learn from situations when a service is not consistent or does not operate as well as we would like.

 

Cork County Council has a very new and exciting way of being contacted by you, our Customers.

Your Council is an innovative, on-line self-service customer portal enabling you, the citizen, to engage and interact with the Council by whatever means is most convenient. 

 

This 24 hour service also complements the existing range of options available to you to contact Cork County Council via telephone, email and letter. Your Council is quick, easy to use, efficient ,and is a key development in our plan to deliver further digital services as part of our Customer Enhancement programme.

 

 

BrowseAloud Information

 

Listen to this website with BrowseAloud Plus

 

Whether you are using a Smartphone, Tablet, PC or Mac, BrowseAloud Plus will provide the speech and reading support tools you require for free.

 

What is BrowseAloud Plus?

 

BrowseAloud Plus reads website content out loud using the most natural and engaging voice to transform your online reading experience. New features include: Translator, Simplifier, Screen Masking for Touch Screens, and the ability to personalise the settings to suit individual needs and preferences.

 

Other features include:

 

  • Dual-Colour Highlighting
  • MP3 Maker
  • Secure Site Reading
  • Text Magnification
  • PDF Reading
  • Pronunciation Modifier
  • International Languages

 

More than 7,000 websites use BrowseAloud, so once you have it on your device you can listen to all of these websites too. For more information, please visit www.browsealoud.com

 

Who does BrowseAloud Plus help?

 

BrowseAloud Plus helps website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. Those with print disabilities, such as dyslexia or mild visual impairments, and those with English as a second language find BrowseAloud Plus particularly useful.

 

Where can I find BrowseAloud Plus?

You can access Browsealoud Plus here.

 

Support with using BrowseAloud Plus

 

A full range of support services are provided for BrowseAloud Plus:

 

Web:    browsealoud support
E-Mail: support@browsealoud.com
Tel: 0800 328 7910

Frequently Asked Questions:

What information is available in alternative formats?

 

All information available to the public can be made available in alternative format, where it is practical and where funding permits. Such documents may include application forms, information leaflets, reports, explanatory documents and other such public interest/service documents.

 

What types of alternative formats are available?

 

There are many types of alternative formats available, including:

  • Accessible format such as HTML and other electronic formats such as Plain Text.
  • Large Print Version in English (at least 16 point)
  • Easy-to-Read version
  • Braille
  • Audio version in English
  • Other alternative formats as may be requested.

It may also be possible to have certain documents translated into core foreign languages, where requested.

 

Sign Language Interpreters will be provided for public events, meetings, interviews, and other events where necessary and where requested in advance.

 

It should be noted that each request will dealt with on an individual basis and level of availability will depend on the document requested. 

 

How do I make a request for information in an alternative format?

 

In writing, at any public counter or posted directly to the Access Officer. Requests should be signed and dated by person making request where at all possible

  • By emailing the Access Officer Directly
  • By phoning any of the public counter staff. Ask staff member to record details of your request
  • Online on relevant page of Cork County Council Website, where available.

You can also use this form to make a request for information in an alternative format.

 

What information do I need to provide when requesting an alternate format?

 

In cases where the person making the request is unable to complete the request in writing, the assisting staff member will complete the request on their behalf.

We will need the following:

  • Name, Address and contact details of person requesting information
  • Specific details of document/information being requested
  • Time frame in which information is required and reason for any specific deadlines
  • If request is for a sign-language interpreter please specify full details of event/meeting.

 

Receipt of Requests

 

All requests received by staff members should be forwarded by internal post to the Access Officer, Corporate Services.

  • All requests will be acknowledged within 7 working days of receipt of same and will be dealt with within 21 working days of receipt of same.
  • Where a delay in providing information exists, the person making the request will be made aware of a date in which they can expect to receive the information.
  • Where necessary, reasons for not being able to provide information requested will be explained fully in writing to person making request.

The AFS for 2015 can be found here.

The purpose of this Plan is to provide a corporate document that sets out the objectives for service delivery and the performance standards to be achieved this year.

High level objectives for each service area have been identified and, together with the desired performance standard, have been included in the Plan. They have been formulated with regard to the Corporate Strategic Objectives agreed in the Cork County Council Corporate Plan 2014-2019.

This Plan provides a clear focus to enable the Elected Members and staff of Cork County Council to work together to develop and improve the services that we offer to you, the customer.

The Annual Service Plan can be viewed below:

Annual Service Delivery Plan 2017

Annual Service Delivery Plan 2016

Annual Report 2017 Click here

Annual Report 2016 Click here.

 

The Chief Executives Report & Budget for 2018 can be found here.

The Chief Executives Report & Budget for 2017 can be found here.

Cork County Council’s Irish language scheme makes the commitment that we will have all static content of our website available to the citizen through Irish, and will maintain it in the same manner as we do with the static English content. All efforts will be made to provide Irish translations of non-static content.

Maps for each of the following areas can be accessed here.

 

All Irish public bodies are obliged to treat public funds with care, and to ensure that the best possible value-for-money is obtained whenever public money is being spent or invested.

 

The Public Spending Code is the set of rules and procedures that apply to ensure that these standards are upheld across the Irish public service.

 

Cork County Council compiles the Public Spending Code Quality Assurance Report on an annual basis. The latest reports can be found on the following links:

Public Spending Code Return Cork County Council 2017

The accompanying funding inventory listing can be found on the following links:

Inventory Listing

As part of the Quality Assurance process Cork County Council has published summary information online of all procurement greater than €10million. The listing can be found below.

  • Haulbowline Island Remediation
  • River Ilen Drainage Scheme
  • N22 - Ballyvourney-Macroom Road
  • N28 – Cork- Ringaskiddy Road
  • Clonakilty Beechgrove Social Housing
  • Carrigaline Kilnagleary Social Housing
  • Lower Lee Flood Relief Scheme
     

 

Protected Disclosures Act 2014

Section 22 of the Protected Disclosures Act 2014 requires the publication of a report each year relating to the number of protected disclosures made in the preceding year and also for the publication of information with regard to any actions taken in response to protected disclosures made.

Interim Protected Disclosures Policy

2016


Protected Disclosures Policy. - Annual Report 2016