Governance and Administration

Accessibility

Cork County Council has appointed an Access Officer in accordance with section 26(2) of the Disability Act 2005. The Access Officer is responsible for providing or arranging for, and co-ordinating assistance and guidance, to persons with disabilities accessing services provided by Cork County Council.

Please contact us if you have any accessibility questions:

Access Officer,
Corporate Services,
Floor 14, County Hall,
Cork.
 
Email:  corporateservices@corkcoco.ie

Phone: 021-4285133

Further Information

The Recite Me cloud-based assistive technology toolbar makes your website digitally inclusive by allowing visitors to customise your content so that they can consume it in ways that work best for them.

Recite Me Information

Cork County Council strives to achieve excellence in Customer Service. Our objective is to foster a culture of excellence in delivering customer services through the following strategies:

  • Make it clear to all our Customers what level of service you should expect from Cork County Council and our staff
  • Use the resources we have effectively, to deliver the best standard of services we can, based on your needs and expectations
  • Let our Customers know that we are consistent in maintaining high standards by actively seeking customer feedback and reviewing our performance against recognised standards
  • Learn from situations when a service is not consistent or does not operate as well as we would like.

Cork County Council has a very new and exciting way of being contacted by you, our Customers.

Your Council is an innovative, on-line self-service customer portal enabling you, the citizen, to engage and interact with the Council by whatever means is most convenient. 

This 24 hour service also complements the existing range of options available to you to contact Cork County Council via telephone, email and letter. Your Council is quick, easy to use, efficient ,and is a key development in our plan to deliver further digital services as part of our Customer Enhancement programme.

What information is available in alternative formats?

All information available to the public can be made available in alternative format, where it is practical and where funding permits. Such documents may include application forms, information leaflets, reports, explanatory documents and other such public interest/service documents.

What types of alternative formats are available?

There are many types of alternative formats available, including:

  • Accessible format such as HTML and other electronic formats such as Plain Text.
  • Large Print Version in English (at least 16 point)
  • Easy-to-Read version
  • Braille
  • Audio version in English
  • Other alternative formats as may be requested.

It may also be possible to have certain documents translated into core foreign languages, where requested.

Sign Language Interpreters will be provided for public events, meetings, interviews, and other events where necessary and where requested in advance.

It should be noted that each request will dealt with on an individual basis and level of availability will depend on the document requested. 

How do I make a request for information in an alternative format?

In writing, at any public counter or posted directly to the Access Officer. Requests should be signed and dated by person making request where at all possible

  • By emailing the Access Officer Directly
  • By phoning any of the public counter staff. Ask staff member to record details of your request
  • Online on relevant page of Cork County Council Website, where available.

You can also use this form to make a request for information in an alternative format.

What information do I need to provide when requesting an alternate format?

In cases where the person making the request is unable to complete the request in writing, the assisting staff member will complete the request on their behalf.

We will need the following:

  • Name, Address and contact details of person requesting information
  • Specific details of document/information being requested
  • Time frame in which information is required and reason for any specific deadlines
  • If request is for a sign-language interpreter please specify full details of event/meeting.

Receipt of Requests

All requests received by staff members should be forwarded by internal post to the Access Officer, Corporate Services.

  • All requests will be acknowledged within 7 working days of receipt of same and will be dealt with within 21 working days of receipt of same.
  • Where a delay in providing information exists, the person making the request will be made aware of a date in which they can expect to receive the information.
  • Where necessary, reasons for not being able to provide information requested will be explained fully in writing to person making request.