Governance and Administration

Customer Complaints, Comments & Feedback

Please view our Customer Service Strategy and Charter (pdf) or follow the instructions below:

1) Formal Complaints:

If you wish to make a formal complaint the contact details are as follows:

Corporate Services Directorate,

Cork County Council,

Floor 14,

County Hall,

Carrigrohane Road,

Cork,

Eircode: T12 R2NC.

Email:   customercare@corkcoco.ie

2) Appeal to Ombudsman:

We hope that we have been able to resolve your complaint satisfactorily.  However, if you remain unhappy with our response then you can refer your complaint to the Office of the Ombudsman.  The Ombudsman is fair, independent, and free to use.
 
The Ombudsman will ask you for details of your complaint and a copy of this letter/email (our final response to your complaint).  The best way to contact the Ombudsman is by:
 

  • Clicking on the ‘Make A Complaint’ link at www.ombudsman.ie
  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773 or  
  • Calling the Ombudsman on 01 639 5600 if you have any queries or if you need help making your complaint.